IT support engineer @ Galaxy Software

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Experiences

IT consultant for BNPPARIBAS
Dedicated support to VIPs
Evolved to Expert technician in the call center
(Team of 4 experts managing 3 sites (~900 users))
Servers + IT rooms management
Creation and support of a backup system on tapes
Monitoring/auditing network and data traffic
Managed and administered SDO (BNPPARIBAS software for bank accounts management) servers and clients
Users (active directory), antivirus, backups and updates management
Establishment of a planning for the team and tasks reporting
Environment : Windows NT/2000 & O/S2 servers, Windows 98/XP clients, remote assistance (Dameware, SMS, mstsc), Norton Ghost, Lotus Notes 5, Arcserv

Christophe Debourle